Delivery and payment

Paid by 15:00 Kyiv time on a working day (Mon–Fri) — we dispatch the same day. Paid later, or at the weekend — we dispatch on the next working day.

Warehouse hours:

• Ukraine — dispatch on weekdays, 10:00–16:00 Kyiv timeOffice until 18:00
• Europe — dispatch on Monday, Tuesday and Wednesday, 10:00–13:00 Bucharest timeOffice until 17:00

The manager sends the waybill number once the parcel has left.

• Nova Poshta — to a branch or a parcel locker.
• Nova Poshta — by courier to your address.
• Pickup from our warehouse in Odesa, 7 Dvorianska St. — the manager confirms the time.

Delivery is charged at the carrier's rates; the manager confirms it together with the order.

European orders leave our European warehouse on Monday, Tuesday and Wednesday, 10:00–13:00 Bucharest time. The carrier, the cost and the delivery time are confirmed by the manager when the order is placed.

Under martial law a Nova Poshta parcel may be delayed, damaged or lost for reasons beyond our control: shelling, damaged infrastructure, restrictions on the carrier. By placing an order you accept this risk. Nova Poshta compensates lost parcels up to their declared value — if you want it declared at the order total, tell the manager.

• By bank card online.
• Cash on delivery — Nova Poshta's payment on receipt (Ukraine).
• Bank transfer to our bank details (IBAN).
• Deferred payment — for clients with “Partner” status only.

Prices on the site are for verified professionals; the manager confirms the order total and the payment method once the order is placed.

• Payment terms
• Public offer